Website Privacy Notice

Introduction

We are committed to safeguarding your personal data and ensuring its confidentiality and security. This Privacy Policy outlines how we collect, use, and protect your information in compliance with applicable data protection laws.

At SymSyst, we focus on protecting your privacy, which is a key part of our ethical approach to business. When you reach out to us, we only ask for information relevant to our interactions. You can trust that any data you share will be used according to our Privacy Notice, which is always accessible on our website symsyst.com. If we make significant changes to how we handle or where we process your data, you will have the opportunity to update your communication preferences.

Please note that you have the right to change or withdraw your consent at any time. If you choose to do so, simply contact us by emailing us at privacy@sysmyst.com. Alternatively, you can choose to click the Unsubscribe link at the bottom of our emails, newsletters and marketing campaigns.

This notice was last updated in compliance with GDPR on 01/04/2025

Your Rights

As a data subject, you have the following rights:

• Right to Be Informed: About the collection and use of your personal data.

• Right of Access: To your personal data and supplementary information.

• Right to Rectification: To have inaccurate personal data corrected.

• Right to Erasure: To have your personal data erased.

• Right to Restrict Processing: To request the restriction or suppression of your personal data.

• Right to Data Portability: To obtain and reuse your personal data for your own purposes across different services.

• Right to Object: To processing based on legitimate interests or direct marketing.

• Rights in Relation to Automated Decision-Making and Profiling: To not be subject to a decision based solely on automated processing.

To exercise any of these rights, please contact us using the details provided below.

Personal Information We Collect

Our website is designed to provide information about our services and to facilitate communication with our users. We may use cookies and similar technologies to enhance your browsing experience and gather data about site usage.

At SymSyst, we prioritize safeguarding your privacy as part of our commitment to ethical business practices. When you visit our website, we may collect certain information about your device automatically. This includes details about your web browser, IP address, time zone, and installed cookies. We also collect information about the individual web pages or products you view, referring websites or search terms, and your interactions with our site.

You may also provide personal data voluntarily, such as your name, email address, and other contact details, when you register or fill out forms on our website.

For our contact form, we may collect your name, email address, phone number (optional), and message or inquiry details. We will also include a consent checkbox to ensure you agree to our privacy policy.

For the online market we may collect your full name (billing and shipping), email address, shipping address (if applicable), billing address, payment information (ensuring secure processing), phone number (optional for order-related queries), order details, and account information (for registered users: username and password). We will also include a consent checkbox to confirm your acceptance of our terms and privacy policy.

Additionally, for an enhanced user experience, we may collect information for newsletter subscription options and preferences and interests for personalized recommendations.

Rest assured, any data you provide will be utilized in accordance with this Privacy Notice, which you can access at any time on our website (symsyst.com). Should there be any major changes to our data processing methods or locations, we will give you the option to update your communication preferences.

Why Do We Process Your Data (Purpose)

We process your personal data for the following purposes:

• To provide and maintain our services.

• To communicate with you, including responding to inquiries, marketing, and providing updates.

• To analyse site usage and improve our website and services.

• To detect and prevent fraud and abuse.

Lawful Basis

Our lawful bases for processing your personal data include:

• Consent: When you have given clear consent for us to process your personal data for a specific purpose. For example, by clicking on a checkbox related to this personal data policy.

• Contract: When processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

• Legal Obligation: When processing is necessary to comply with the law. For example, information related to Revenue.

• Legitimate Interests: When processing is necessary for our legitimate interests or the legitimate interests of a third party, provided your rights and interests do not override those interests. For example,, for direct marketing or Customer support and improvement.

Links to Other Websites

Our website may contain links to external sites not operated by us. We have no control over the content and practices of these sites and cannot accept responsibility for their respective privacy policies.

Retention Period

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal or reporting requirements. Once the retention period expires, we securely delete or anonymize your data. If you are not in active communication with us, we will retain your data securely for a maximum of 2 years. Except for those data that by law must be kept for a longer period.

Information Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

Third-Party Transfer

We do not sell, trade, or otherwise transfer your personal data to outside parties without your consent, except as required by law or as necessary to provide our services. If we transfer your personal data to third parties located outside the European Union, we ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses or binding corporate rules.

Our Commitment to Your Privacy

We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. We regularly review our privacy practices to ensure compliance with applicable laws and regulations.

Legal Disclosure

We may disclose your personal data if required to do so by law or in response to valid requests by public authorities.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

SymSyst
Unit R6 Clonard Rd, Clonard Village Centre, Wexford, Y35 WR02, Ireland
privacy@syssyst.com

Term of this Policy

This Privacy Policy is effective as of 01/04/2025 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time, and you should check this Privacy Policy periodically. Your continued use of the service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.