Website Privacy Notice

Introduction

SymSyst is committed to safeguarding your personal data and ensuring its confidentiality, integrity, and availability. This Privacy Notice outlines how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act 2018, and other applicable laws in Ireland.

Protecting your privacy is a core part of our ethical approach to business. We only collect information that is relevant to our interactions with you and process it lawfully, fairly, and transparently. This Privacy Notice is accessible at all times on our website (https://symsyst.com), and we will notify you of any material changes to our data handling practices, including changes in processing locations or third-party involvement.

You have the right to change or withdraw your consent at any time. To do so, please contact us at support@symsyst.com or use the unsubscribe link included in our emails, newsletters, and marketing communications.

This notice was last updated in compliance with GDPR on 01/04/2025.

Your Rights

As a data subject under Irish and EU law, you have the following rights:

Right to be Informed – about the collection and use of your personal data.
Right of Access – to obtain a copy of your personal data and supplementary information.
Right to Rectification – to correct inaccurate or incomplete personal data.
Right to Erasure – to request deletion of your personal data under certain conditions.
Right to Restrict Processing – to limit how your data is used in specific circumstances.
Right to Data Portability – to receive your data in a structured, commonly used format and transfer it to another controller.
Right to Object – to processing based on legitimate interests or for direct marketing purposes.
Rights related to Automated Decision-Making and Profiling – to not be subject to decisions made solely by automated means without human involvement.

To exercise any of these rights, please contact us using the details provided at the end of this notice.

Personal Information We Collect

Our website is designed to inform users about our services and facilitate secure communication. We may collect personal data through the following means:

Automatically collected data: When you visit our website, we may collect technical data such as your IP address, browser type, time zone, referring URLs, pages visited, and interactions with site features. This helps us analyse usage and improve performance.
Voluntarily provided data: When you fill out forms, register, or contact us, we may collect your name, email address, phone number (optional), and message content.
Online store data: If you make a purchase, we may collect your billing and shipping details, payment information (processed securely), order history, and account credentials (for registered users).
Marketing and preferences: We may collect data related to newsletter subscriptions, preferences, and interests to personalise your experience.

All data is collected and processed in accordance with this Privacy Notice and applicable legal requirements.

Purpose of Processing

We process your personal data for the following lawful purposes:

To provide and maintain our services.
To respond to inquiries and communicate with you.
To manage transactions and deliver purchased products.
To improve website functionality and user experience.
To detect and prevent fraud, abuse, or security threats.
To comply with legal obligations and regulatory requirements.

Lawful Basis for Processing

We rely on the following legal bases under Article 6 of the GDPR:

Consent – when you have given clear permission for specific processing activities.
Contractual necessity – when processing is required to fulfil a contract or take steps prior to entering into one.
Legal obligation – when processing is required to comply with statutory duties (e.g., Revenue reporting).
Legitimate interests – when processing is necessary for our business operations, provided your rights and freedoms are not overridden (e.g., customer support, analytics, direct marketing).

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Essential cookies are required for the operation of the website and do not require consent. Optional cookies may be used for analytics or marketing purposes and require your explicit consent.

Third-party services integrated into our website (e.g., embedded videos) may also use cookies. By accepting required cookies, you acknowledge that third-party cookies may be activated as part of those services.

You can manage your cookie preferences at any time via your browser settings or our cookie management tool.

Links to External Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies before providing any personal data.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting obligations. If you are not in active communication with us, we will retain your data securely for a maximum of two years, unless a longer retention period is required by law.

Once the retention period expires, we will securely delete or anonymise your data.

Information Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption, access controls, and secure data storage. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute protection.

International Data Transfers

We do not sell or trade your personal data. Transfers to third parties outside the European Economic Area (EEA) will only occur when necessary for service delivery and will be subject to appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission or equivalent legal mechanisms.

Legal Disclosure

We may disclose your personal data if required to do so by law, regulation, or in response to valid requests by public authorities, including law enforcement or data protection regulators.

Our Commitment to Your Privacy

We are committed to handling your personal data responsibly and ethically. We regularly review our privacy practices to ensure compliance with Irish and EU data protection laws and to reflect changes in our services or legal obligations.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Notice or your personal data, please contact:

SymSyst Unit R6 Clonard Rd, Clonard Village Centre Wexford, Y35 WR02, Ireland Email: support@symsyst.com

Policy Updates

This Privacy Notice is effective as of 01/04/2025. We reserve the right to update or modify this notice at any time. Any changes will be posted on this page and will take effect immediately. Continued use of our website or services after changes are published constitutes your acceptance of the revised Privacy Notice.